MK Gaming is pleased to announce a vacancy for the position of Customer Service Representative

Job Title: - Customer Service Representative - iGaming Sector
Location: Tbilisi, Georgia
Salary: $800 USD (Net) + Performance Based Bonuses
Job Type: Full-time (Rotating Schedule including night shifts)

About us:

• MK Digital, a Georgian-based company, is proud to manage our new international iGaming brand, MK.com. Licensed in Curacao, MK.com operates across a variety of international markets, adhering strictly to all legal and regulatory requirements for online gambling. As a newly established subsidiary of a renowned Chinese iGaming company, we are committed to providing compliant and globally accessible services.

Job Summary

• We are seeking a dedicated Customer Support Representative to join our team. This role requires fluency in English. In this role, you will be responsible for assisting customers via phone, email, and chat, resolving their queries, and ensuring a smooth and positive experience. This is a fantastic opportunity for someone with strong communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities

• Handle Customer Inquiries: Respond to customer inquiries through various channels including phone, email, and live chat in English.
• Provide Solutions: Identify customer needs, clarify information, and offer solutions to ensure a seamless customer experience.
• Resolve Issues: Efficiently handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain Records: Document customer interactions, details of inquiries, complaints, or comments, and actions taken in the company's CRM system.
• Collaborate with Teams: Coordinate with other departments as needed to resolve complex issues and improve customer experience.
• Achieve KPIs: Meet or exceed performance metrics, such as response times, customer satisfaction scores, and resolution rates.

Qualifications and Skills

• This role requires fluency in English.
• Prior experience in customer support, call centers, or a related field is preferred.
• Excellent verbal and written communication skills with an empathetic and professional tone.
• Familiarity with CRM software, ticketing systems, and basic computer applications (Microsoft Office Suite, etc.).
• Strong analytical skills and a proactive approach to solving customer issues.
• Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously.
• Collaborative and able to work effectively in a team environment.
• Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously.
• Collaborative and able to work effectively in a team environment.

Benefits:

• Competitive salary - $800 USD (Net) and performance-based bonuses.
• Health Insurance
• Monthly Transportation Allowance
• Weekly Snack/Breakfast days
• Opportunity to work in a cutting-edge, fast-paced industry with global exposure.
• Collaborative and dynamic work environment with a forward-thinking leadership team.
• Ongoing opportunities for professional growth and career advancement.

How to Apply:
To apply, please submit your resume for the Customer service representative role to the to this following email: mariam.tskhoidze@mk.com with the subject line “Customer Service Representative – English Speaker.”