- სრული განაკვეთი
- განიხილება კანდიდატი ნებისმიერი გამოცდილებით
- ქართული,ინგლისური
M Plus Group is pleased to announce a vacancy for the position of Customer Service Specialist.
M Plus Group is a leading European BPTO company, headquartered in Zagreb. With more than 12, 000 employees in 14 countries, the company delivers services and solutions along the entire CX value chain based on Customer Care, Technology, and Consulting to multinational corporations across various key industries worldwide. You can find more information on our website https://mplusgroup.eu/.
We continue our dynamic growth and development of our business operation and if you can see yourself in such an environment, join our team as of Customer Service Specialist
The hired person will be assigned to Glovoapp Georgia LLC. Please review the information about Glovo`s culture and values and make sure that you demonstrate them: https://about.glovoapp.com/culture-and-values/
As a Customer Service Specialist, you will be the first point of contact for all questions about our brands and specific services and products. You will be the one who makes the difference in customer experience and wants to help customers with all their questions.
Main Duties and Responsibilities:
Assist users (customers, couriers, and partners) via Chat, Email, and Call channels, ensuring clear and helpful communication.
Provide accurate information and strive to deliver exceptional user experiences.
Take ownership of user cases to ensure timely resolution and satisfaction.
What We Offer:
Dynamic Working Environment: Join an international company in rapid growth, collaborating with talented individuals worldwide. We foster a culture of knowledge sharing and innovation.
Competitive Salary and Rewards: Enjoy a competitive salary with a structured rewards system.
Professional and Personal Development: Access various opportunities for growth and advancement.
Hybrid Work Model: Choose between working from home or a comfortable office environment in the city center close to Metro station.
Paid Training: Receive comprehensive training to prepare you for your role.
Who You Are and What We Expect:
Empathetic and Customer-Focused: You are passionate about customer service and derive satisfaction from helping others.
Qualifications: Higher education is a plus, with training in customer service preferred. Experience with databases is advantageous.
Technical Skills: Proficient PC skills are essential.
Language Proficiency: Fluency in Georgian (oral and written) is mandatory, with good English skills. Knowledge of Russian is a plus.
Attributes: Strong problem-solving skills, proactive attitude, and a sense of responsibility.
Adaptability: Ability to work with tech products and understand Glovo’s value proposition.
Resilience: Capable of handling difficult situations and maintaining focus in a stressful environment.
Multitasking: Ability to manage multiple tasks concurrently.
Flexibility: Glovo operates 24/7 so candidates should have a willingness to work rotating shifts, including weekends and occasional night shifts.
Work Arrangements:
Training: Initial training is conducted onsite with mandatory attendance.
Production Phase: Upon completion, remote work may be available contingent on stable internet and electricity.
Office Requirements: Flexibility to return to the office if needed due to interruptions or performance issues. Performance requirements and metrics are defined by Glovo.
Attendance Policy: Strict monitoring of absenteeism; all absences must be justified.
Additional Benefits:
Private health insurance
Fitpass for fitness activities
Performance bonuses and additional pay for night shifts and public holidays
Preferred scheduling for highest performing employees
Convenient office location near the city center with subway access
Monthly awards program with attractive gifts based on performance metrics
Opportunity to experience a day as a Glovo Care courier if interested
Join us at Glovo and be part of a dynamic team dedicated to providing exceptional customer service in a fast-paced and rewarding environment. Apply now and embark on a fulfilling career journey with us!
The resume or other documentation provided by you in accordance with this vacancy announcement (together or separately) may contain personal data defined by the Law of Georgia "On Personal Data Protection", including special category data. We inform you that your personal data will be processed by our company only in accordance with the contract with you, including for the purpose of establishing and developing labor relations. Please also note that your resume may not be considered for a given vacancy due to eligibility requirements or may be reserved for another suitable vacancy. If you agree with above, please send us your resume and other documentation requested by the vacancy announcement (if so requested).