შემდეგი
დღეს - 24 ოქტ
CRM სპეციალისტი
თბილისი
- სრული განაკვეთი
- გამოცდილება აუცილებელია , გამოცდილება 3 წლიდან
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: careers@gvgroup.io
Spinoman is looking for CRM Specialist
Location: Tbilisi, Georgia
Type: Full-time, On-Site. (Vake, Chavchavadze Str)
About Spinoman: Spinoman is a leading free-to-play social casino where players can enjoy a variety of online casino games with virtual coins. We are committed to delivering an engaging and rewarding experience for our users and driving business growth through innovative strategies. We are seeking a highly experienced Project Lead with strong online casino knowledge to lead our teams and execute our overall business strategies.
Key Responsibilities:
- Develop and execute CRM strategies to drive player retention, engagement, and reactivation.
- Design and implement personalized marketing campaigns across various channels (email, push notifications, in-app messaging, etc.).
- Analyze customer behavior and segment player data to identify growth opportunities.
- Collaborate with the product and analytics teams to ensure player feedback is integrated into game development and updates.
- Monitor, analyze, and report on the effectiveness of CRM campaigns and initiatives, providing insights and recommendations for improvement.
- Manage loyalty programs and VIP player initiatives to enhance customer satisfaction and lifetime value.
- Use A/B testing and other data-driven methods to optimize customer communication and promotions.
- Stay up-to-date on industry trends and best practices in customer engagement, retention, and social casino marketing.
- Develop strong relationships with high-value players, ensuring a personalized and rewarding experience.
- Collaborate with customer support to handle escalated player issues and ensure resolution in line with CRM strategies.
Qualifications:
- Proven experience (3+ years) in CRM, digital marketing, or customer engagement, ideally within the social casino, gaming, or mobile app industries.
- Strong understanding of CRM tools, segmentation, and campaign automation platforms (e.g., Braze, HubSpot, Salesforce, etc.).
- Experience with data analysis and a good understanding of player behavior metrics and KPIs.
- Excellent communication and project management skills.
- Ability to work cross-functionally with teams and manage multiple campaigns simultaneously.
- Creative and analytical mindset with a passion for optimizing customer journeys and building loyalty.
If you are interested, please send your resume to: careers@gvgroup.io
include the name of the vacancy in the subject line.
მარკეტინგი, რეკლამა, PR
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