06 ნოე - 29 ნოე
ვიპ
ცენტრალური პროდუქტის სერვისების აღმასრულებელი
თბილისი
- სრული განაკვეთი
- ბაკალავრი
- განიხილება კანდიდატი ნებისმიერი გამოცდილებით
- ინგლისური
Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force
behind the world renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a
diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
What you'll be getting up to:
The Central Product Services (CPS) Executive is a crucial member of our 24/7 operations team, responsible for delivering comprehensive multi-product support across all brands and departments within our organisation. This role requires a highly organised, proactive, and detail-oriented individual who can effectively manage a wide range of operational tasks, including bonus management, data analytics, customer support, and account management. The CPS Executive plays a vital role in ensuring
seamless operations around the clock, particularly during off-hours, and serves as a key liaison between
various teams and departments.
The commitment to 24/7 operations is essential to the success of this role.
KEY RESPONSIBILITIES:
- Bonus Management: Ensure accurate and timely distribution of bonuses across products, maintain records, and update stakeholders.
- Data Management & Reporting: Regularly gather and analyze player data, generate insights on behavior and performance, and maintain accurate databases to support strategic decisions.
- Customer Support & Resolution: Address customer inquiries on accounts, bonuses, andtransactions, providing effective solutions and collaborating with product teams for issue resolution.
- Withdrawal Approvals: Oversee and verify withdrawal approvals for the Sports product, coordinating with the Payments team to streamline the process.
- Account Management: Manage customer accounts, including setup, suspensions, and transaction accuracy, while adhering to company standards.
- Operational Support: Provide support to other departments, assist in procedural development,and monitor operational issues for prompt resolution.
- Ad-hoc Responsibilities: Handle additional tasks as assigned, engage in projects, and stay updated on industry trends and regulations.
QUALIFICATIONS
- A college bachelor’s degree is required, relevant degree preferred such as in Healthcare, Auditing, Accounting, Education, Business, Finance, Associate, Business/Administration, Pharmacy, or Economics
- Fresh graduates are welcome to apply
- Strong English communication and interpersonal skills
- Proficiency in Google Docs and Microsoft Office is essential
- Positive attitude towards work and a proactive approach to problem-solving
- Ability to meet deadlines and manage time effectively in a fast-paced environment
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
- Highly motivated and able to act independently without direct supervision
- Creative problem-solving skills, with the ability to work across the organization to resolve issues
- Punctuality and willingness to work on holidays, and rest days, and render overtime if needed
- Reliable, trustworthy, and keen on details
Our current office is located at 16a Ateni Street, Office 110, 0179 Tbilisi, Georgia.
How to Apply: If you are interested in joining our team, please apply on this link: https://careers.sportserve.co/jobs/4922958-payments-associate
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