შემდეგი
14 ნოე - 14 დეკ
ინგლისურენოვანი მომხმარებელთა მომსახურების წარმომადგენელი
თბილისი, ვაკე, ი.ჭავჭავაძის გამზ.
- სრული განაკვეთი
- გამოცდილება აუცილებელია
- ინგლისური
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: Giorgi.khazhomia@mk.com
ტელეფონი:
მისამართი:
MK Gaming is looking for English Speaking Customer Service Representative
About us:
MK digital, our Georgian company, will manage our new international iGaming brand, MK.com, which has a Curacao license and operates in a variety of international markets. We are a new subsidiary of a well-known Chinese iGaming company. Our company prioritizes compliance with all legal and regulatory requirements for online gambling, and we offer services globally.
Job Summary
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be fluent in English and have a passion for providing exceptional customer service. In this role, you will be responsible for assisting customers via phone, email, and chat, resolving their queries, and ensuring a smooth and positive experience. This is a fantastic opportunity for someone with strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Handle Customer Inquiries: Respond to customer inquiries through various channels including phone, email, and live chat in English.
- Provide Solutions: Identify customer needs, clarify information, and offer solutions to ensure a seamless customer experience.
- Resolve Issues: Efficiently handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain Records: Document customer interactions, details of inquiries, complaints, or comments, and actions taken in the company's CRM system.
- Collaborate with Teams: Coordinate with other departments as needed to resolve complex issues and improve customer experience.
- Achieve KPIs: Meet or exceed performance metrics, such as response times, customer satisfaction scores, and resolution rates.
Qualifications and Skills
- Language Proficiency: Native or fluent in English (verbal and written).
- Experience: Prior experience in customer support, call centers, or a related field is preferred.
- Communication Skills: Excellent verbal and written communication skills with an empathetic and professional tone.
- Technical Skills: Familiarity with CRM software, ticketing systems, and basic computer applications (Microsoft Office Suite, etc.).
- Problem-Solving Ability: Strong analytical skills and a proactive approach to solving customer issues.
- Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously.
- Team Player: Collaborative and able to work effectively in a team environment.
Preferred Qualifications
- Customer Service Certification: Certifications in customer service or call center operations are a plus.
Why Join Us?:
- Competitive salary - $800 USD (Net) and performance-based bonuses.
- Opportunity to work in a cutting-edge, fast-paced industry with global exposure.
- Collaborative and dynamic work environment with a forward-thinking leadership team.
- Ongoing opportunities for professional growth and career advancement.
How to Apply:
To apply, please submit your resume for the Customer service representative role to the to this following email: Giorgi.khazhomia@mk.com
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