Mountain Breeze Georgia is pleased to announce a vacancy for the position of Customer Service Officer

Job Summary

Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps.

Duties and responsibilities

• Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution.
• Introduce new products and promotions to customers.
• Understand and resolve customer issues within CS guidelines
• Keep records of customer interactions, transactions, comments, and complaints in CRM
• Communicate and coordinate with colleagues on pending items for follow up
• Providing feedback on the efficiency of the customer service process
• Take extra mile to engage customers.

Qualifications

• College diploma in any field
• Strong verbal and written communication skills in native language
• Typing speed must be at least 50 words per minute, accuracy must be at least 90%
• At least 1-2 years of customer service experience
• Proficient in Microsoft applications especially Excel
• Basic English

Working conditions

• Shifting, require working on holidays and on off days (when operational needs arise)
• Change of work hours and off days with minimal notice (when operational needs arise)
• Clear understanding of multi-cultural working environment.

Interested Candidates please click on the button "Send CV"