04 აპრ - 01 მაი
სტანდარტი
Aftersales მენეჯერი
თბილისი, ვაკე
- სრული განაკვეთი
- ბაკალავრი
- გამოცდილება აუცილებელია , გამოცდილება 2 წლიდან
- ქართული,ინგლისური,რუსული
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: hr@petragroup.ge
Petra Group is looking for Aftersales Manager
Location: Tbilisi, Georgia
ABOUT US
Founded with a vision to transform the hospitality landscape in Georgia, Petra Group is committed to excellence in resort development. Our flagship project, Petra Sea Resort, exemplifies our dedication to quality and innovation. This mega-project spans over 20 hectares of land and features a unique blend of internationally branded hotels, luxury residences, and expansive recreational facilities.
POSITION PROFILE
As an Aftersales Manager at Petra Group, you will play a pivotal role in ensuring customer satisfaction and maintaining strong post-sales relationships. Your primary focus will be to oversee aftersales operations, handle customer inquiries, manage service support, and optimize post-sales services to enhance customer experience.
QUALIFICATIONS AND HARD SKILLS REQUIRED:
SOFT SKILLS REQUIRED:
WHAT WILL YOU BE RESPONSIBLE FOR?
WHAT DO WE OFFER?
Apply now and become a part of Petra Group’s dynamic team!
Please send us your CV to the following email: hr@petragroup.ge with the subject line: Aftersales Manager
Location: Tbilisi, Georgia
ABOUT US
Founded with a vision to transform the hospitality landscape in Georgia, Petra Group is committed to excellence in resort development. Our flagship project, Petra Sea Resort, exemplifies our dedication to quality and innovation. This mega-project spans over 20 hectares of land and features a unique blend of internationally branded hotels, luxury residences, and expansive recreational facilities.
POSITION PROFILE
As an Aftersales Manager at Petra Group, you will play a pivotal role in ensuring customer satisfaction and maintaining strong post-sales relationships. Your primary focus will be to oversee aftersales operations, handle customer inquiries, manage service support, and optimize post-sales services to enhance customer experience.
QUALIFICATIONS AND HARD SKILLS REQUIRED:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 2 years of experience in aftersales, customer service, or a similar role, preferably in real estate, hospitality, or luxury services.
- Strong knowledge of aftersales processes, complaint resolution, and service strategies.
- Experience with CRM software and customer support tools.
- Excellent organizational and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Fluency in Georgian, English and Russian (knowledge of additional languages is a plus).
SOFT SKILLS REQUIRED:
- Excellent communication and interpersonal skills.
- Customer-oriented mindset with a passion for service excellence.
- Ability to handle challenging situations with diplomacy and professionalism.
- Strong leadership abilities.
- Detail-oriented approach to managing customer expectations and service quality.
- Ability to work independently while also collaborating effectively within a team.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Managing customer relationships and addressing inquiries, concerns, and complaints efficiently.
- Developing and implementing aftersales strategies to enhance customer satisfaction.
- Coordinating with internal departments to resolve service issues promptly.
- Conducting follow-ups with customers to ensure service quality and satisfaction.
- Analyzing aftersales data and customer feedback to identify areas for improvement.
- Maintaining detailed records of customer interactions, transactions, and resolutions.
- Preparing reports and presentations for senior management on aftersales performance.
WHAT DO WE OFFER?
- Competitive compensation package
- Healthy and pleasant work environment
- Supportive Petra team
- Possibility to develop your career
- Monday-Friday from 10:00 AM to 6:00 PM
- Office location: Mziuri Business Center
- If you are a proactive professional with a strong customer service mindset and experience in aftersales management, we would love to hear from you!
Apply now and become a part of Petra Group’s dynamic team!
Please send us your CV to the following email: hr@petragroup.ge with the subject line: Aftersales Manager
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