HH Recruitment (www.HH.ge) is announcing a vacancy for the position of Customer Service Officer with Vietnamese language for one of the international gambling companies.

Main Responsibilities:

• Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps.
• Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution.
• Introduce new products and promotions to customers.
• Understand and resolve customer issues within CS guidelines
• Keep records of customer interactions, transactions, comments, and complaints in CRM
• Communicate and coordinate with colleagues on pending items for follow up
• Providing feedback on the efficiency of the customer service process
• Take extra mile to engage customers.

Basic Requirements:

• Bachelor Degree
• Minimum 1-2 years of experience in customer service, preferable online gaming or casino
• Knowledge of Vietnamese Language;
• MC Office

Additional Information:

• Day and night shifts, 9 hours in a day with 1-hour brake
• Comtetetive salary and benefits.

If you are interested in this position, please, sand your resume to Recruitment2@hh.ge or call us +995 577 944 550

Wish you a good luck!