შემდეგი
21 მარ - 19 აპრ
მომხმარებელთა მხარდაჭერის სპეციალისტი
თბილისი
- სრული განაკვეთი
- გამოცდილება აუცილებელია
ვაკანსიაზე გამოხმაურება
ელ. ფოსტა: hr@zolobet.com
PrimeSales delivers a dynamic gaming experience, offering a wide selection of casino games and sports betting options. With enticing promotions and fast payouts, PrimeSales ensures a seamless and rewarding experience for players seeking variety and excitement.
We are looking for a dedicated and customer-focused Customer Support Specialist to join our growing team in the online gambling industry. The ideal candidate will provide exceptional service to our users through live chat, ensuring their issues are resolved promptly and effectively. If you have a passion for customer service and are ready to help create a seamless and enjoyable experience for online gaming enthusiasts, this is the role for you.
Key Responsibilities:
Requirements:
Preferred Qualifications:
What We Offer:
Primesales is an equal opportunity employer. We welcome applicants of all backgrounds and identities, without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
If you’re a creative individual looking to bring fresh ideas to an innovative company, we’d love to meet you! Please send your CV to: hr@zolobet.com
We are looking for a dedicated and customer-focused Customer Support Specialist to join our growing team in the online gambling industry. The ideal candidate will provide exceptional service to our users through live chat, ensuring their issues are resolved promptly and effectively. If you have a passion for customer service and are ready to help create a seamless and enjoyable experience for online gaming enthusiasts, this is the role for you.
Key Responsibilities:
- Provide excellent customer service through live chat, addressing customer inquiries, issues, and concerns in a timely and professional manner.
- Resolve account-related issues, including login problems, payment inquiries, and technical support for online gambling platforms.
- Offer guidance to players on site features, promotions, game rules, and other related content.
- Identify and escalate critical or unresolved issues to senior support staff or other departments.
- Maintain a positive and friendly attitude while engaging with customers, even in challenging situations.
- Document all customer interactions accurately and efficiently in our support system.
- Follow up with customers to ensure satisfaction and resolve any ongoing issues.
- Stay up-to-date with company products, services, and promotions to provide accurate information to players.
- Collaborate with team members to improve processes and the overall customer support experience.
- Ensure compliance with company policies, regulatory requirements, and responsible gambling guidelines.
Requirements:
- Proven experience in a customer service or support role, ideally within the online gambling or gaming industry.
- Exceptional written communication skills, with the ability to respond quickly and professionally in a live chat environment.
- Ability to multitask and manage a high volume of customer inquiries while maintaining quality service.
- Strong problem-solving skills and the ability to think on your feet.
- Knowledge of online gambling platforms and games is a plus.
- Comfortable working in a fast-paced environment and dealing with potentially sensitive issues.
- Detail-oriented with excellent organizational skills.
- Flexible availability, including evenings and weekends, as the industry operates 24/7.
Preferred Qualifications:
- Experience using live chat platforms, admin panel or customer support software.
- Familiarity with responsible gambling practices and relevant regulatory requirements.
- Additional languages are a bonus (e.g., Spanish, German, etc.).
What We Offer:
- A creative and dynamic work environment where you can contribute your fresh ideas.
- Opportunities for growth and skill development.
- Competitive salary and a comprehensive benefits package.
- Fitpass & Sports activities.
- The chance to be part of an innovative and growing brand in the gaming industry.
- A modern office in the heart of the city.
Primesales is an equal opportunity employer. We welcome applicants of all backgrounds and identities, without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
If you’re a creative individual looking to bring fresh ideas to an innovative company, we’d love to meet you! Please send your CV to: hr@zolobet.com
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