Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities:

• Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities;
• Work Strategically and Commercially;
• Support account leads by developing and managing an active opportunity;
• Provides technical support to the clients before and after-sales;
• Support business practices through developing relationships and account planning within existing accounts and target accounts;

• Evaluating customer needs to suggest upgrades or additional services;
• Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes;
• Design and develop daily, weekly, monthly reporting to senior management;
• Manage client procurement relationships, including negotiating and managing commercial contracts;
• Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation;
• Utilise data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions;
• Negotiating rates and prices with clients;

Requirements:

• Excellent English language skills;
• Experience in technical support, sales, and account management;